> Marandola Fuel Service > Terms and Conditions > Service Contract

SERVICE CONTRACT
 
     Our Oil Burner Service Contract includes 24 hour emergency service, free replacement parts and labor on covered parts 7 days a week, and a cleaning and servicing of your heating unit once a year.
 
Annual Cleaning Includes:

Nozzle Replacement

Air Filter (forced air)

Clean and Adjust Electrodes

Strainer and Gasket

Air Filter (Forced Air)

  Brush/Vacuum Unit and
Smoke Pipe to Chimney
Check Flue
Check Safety
Combustion Efficiency Test
Adjust Controls as Required
Oil Motor Bearings and
Circulator Bearing Assembly
Water Gauge Glass If Necessary (Steam Boiler
Gauge Glass Washers

     The low water cut-off of a steam system is tested when the burner is cleaned.  We recommend that this control be flushed periodically but assume no responsibility for its operation.

Covered Replacement Parts:
Oil Burner Motor (up to 1/4 HP)
Gaskets
Fuel Pump And Strainer
(except 2 stage)
Burner Fan
T87F Thermostat
Couplings
Aquastats
(except R8182 H, A, D)
Circulator Relay single zone
Circulator Motors On B & G Model 100 And Taco Model 110
Pressuretrol
Fan & Limit Control
Retention Head
Delayed Oil Valve
Ignition Transformer
Primary Control
Air Filters: One change per year
Nozzle Strainer
Blower Motor Up To And Including 1/3 HP (blower motors on Hydro Air Heating systems in Air Handlers NOT Covered)
Electrodes And Electrode Assembly
Ignition Wires
Blower Belt And Pulley
Emergency Switch
Nozzle Line
Fireomatic Valve
Complete Oil Filter
Stack Relay
 
Protection Plan policy provides for the repair or replacement and labor of any or all the parts listed above.  No other parts of the furnace, boiler or heating system are covered, such as the servicing and replacement of any device that water passes through such as piping, cartridge circulation 007, zone valves, radiation, valves, domestic hot water hook-ups, hot air dampers, & controls, etc. and labor cost to install.

Terms and Conditions:
This agreement does not include:
     
Parts or labor required as a result of abnormal conditions such as water damage, fire, flood, freezing, war, hurricane, or other such acts of God, power failure, fuel run-outs when account is in arrears, failure to check water level cutoff, damage or loss resulting from delays or failure to render service for reasons beyond our control and/or customer negligence.

Oil tanks containing water, sludge, or heating units having excessive previous service.

We will not be liable for damages resulting from heat failure in a vacant or unoccupied home, whether it be burner failure or lack of fuel, as vacant property should be checked daily by owner or owner's agent.

Coverage under this plan is available only for residential heating units firing less than three gallons per hour.

All fuel oil requirements must be purchased from MARANDOLA Fuel Service during the term of agreement under the automatic delivery system and paid for under the credit terms established in our credit agreement. This plan will be in effect for one year from invoice date.

MARANDOLA Fuel Service reserves the right to reject this agreement upon inspection of the heating system up to 30 days from the invoice date.

The invoice sent and paid constitutes final agreement by both parties.

All equipment is to be inspected and approved by one of our authorized service people before the plan goes into effect.

All replacement parts are subject to availability.

This plan cancels and supersedes all prior agreements between the parties for burner service.  The plan will be in effect for one year and will be renewed annually, subject to MARANDOLA Fuel Service's right to modify the plan as to price or other terms and conditions effective on the anniversary date.

Any service required after 4:30 weekdays or on Saturdays, Sundays or holidays must be the result of complete mechanical failure of the unit.  Any other service call received during this time period will be billed at the hourly rate in effect at that time.

Price covers one (1) heating zone and standard control systems. Additional zones and other conditions will be subject to individual price quotations.

MARANDOLA Fuel Service's liability is limited to the reasonable value of the service and parts offered in each type contract not to exceed $1,000.00. 

MARANDOLA Fuel Service makes no warranties express or implied, including but not limited to any warranty of merchant ability or fitness for a particular purpose except as expressly set forth herein.  No warranty is made as to the ability of the system to supply heat or hot water required by the customer.

Service work performed that is not covered by the Service Contract will be billed to the customer at the current hourly rate* per hour, plus parts.

Normal working hours are 8 a.m. to 4:30 p.m., Monday through Friday, Holidays excluded.

Routine maintenance will be performed only during normal working hours.

* Current hourly rate may be obtained by calling our office. 

Termination:
     The agreement may be terminated by either party at any time.  If this agreement is terminated, the charge for any work done and the length of time that the contract has been in force.

Before Calling For Service:
Please perform these important checks
It could save you time and money!
Make sure thermostat setting is 5 degrees above room temperature.  Roll dial back and forth.
Make sure emergency switch is on.
Make sure there is oil in the tank.
Press Restart Button ONCE only.
Steam Systems Only:  Make sure water is at the proper level.
Make sure fuse is not burned out.
 
ANY SERVICE CALL NECESSITATED BY THE CUSTOMER'S FAILURE TO MAKE THESE IMPORTANT CHECK, WILL BE CHARGED TO THE CUSTOMER AT OUR NORMAL RATES.

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